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POhWER advocacy services are independent, free and confidential.

Services include:

  • One to one advocacy service can help you to sort out issues, get services or make a formal complaint.
  • Independent Complaints Advocacy Service (ICAS) offers advocacy support to people who choose to pursue a formal complaint about the NHS.
  • Our Independent Person Advocacy service offers people with learning difficulties who do not use language an advocacy service as close to the generic one to one advocacy service as possible
  • POhWER's empowerment service provides information to people and supports them to make informed choices and to be listened to. This service mainly supports groups.
  • Prison (ICAS) Independent Complaints Advocacy Service. Offering support to people who choose to make a formal complaint against the NHS.
  • POhWER ICAS publishes a Self Help Information pack for NHS Complaints process.
0300 456 2370
Opening times:
Mon - Fri 8AM - 6PM

Related Information

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Service Definitions

Advocacy services offer support to vulnerable people, people with physical/learning disabilities and/or sensory impairments. These services will support people to: ¦Speak out for themselves ¦Make sure their rights are respected ¦Express what they want ¦Represent their interests ¦Help them get the services they need Their underpinning principles are to promote social inclusion, equality and social justice
In the common law, legal advice is the giving of a formal opinion regarding the substance or procedure of the law by an officer of the court (such as solicitor or barrister), ordinarily in exchange for financial or other tangible compensation.